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Conflict in the workplace and in life is inevitable. However, conflicts are not always negatives. Most of effectively resolved conflicts bring active result because they help us discover and solve potential problems… However, inadequately resolved conflicts make everybody strained and less productive, even lose the interest in the job. And the team work also gets worse. All of these things will drag people into the vicious circle and people will be sunk into negative emotions and head-to-head state of mind.

TRAINING OBJECTIVES

Upon completion of the course, the participants can be able to:

TRAINING PROGRAM

SECTION 1: THE CAUSES OF CONFLICTS

SECTION 2: 5 STRATEGIES FOR DEALING WITH CONFLICT

SECTION 3: PREVENTION IS BETTER THAN CURE

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