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For any business, the customer is always the most important factor because “when there are no customers, no business”. Especially in the current economic context, customer service needs more attention. The more you attract customers, meet their needs and expectations, “retain” them; the more you can easily overcome the crisis period.

TRAINING OBJECTIVES

Upon completion of this training, participants will be able to:

TRAINING PROGRAM

UNDERSTAND SELF AND UNDERSTAND CUSTOMERS

COMMUNICATE MORE EFFECTIVELY & BUILD POSITIVE RELATIONSHIPS WITH CUSTOMERS

RESOLVE CUSTOMER COMPLAINTS

BUILD PERSONAL BRANDING TO MAINTAIN PROFESSIONAL CUSTOMER SERVICE

CREATE BALANCED LIFE

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